Shipping policy

DELIVERY, INSPECTION

Shipping are usually expedited within 3 days after order has been placed. Depending on your location, some additional documents might be asked/required and delays might be longer. You have the possibility to choose if you want a fast, priority and secure shipping at checkout. Otherwise, in order to offer you better rates, the free shipping included in the basic package may take much longer and as stated at checkout.

Since the covid19 pandemic, due to the global semiconductor shortage, our delivery times can be unusually long and extend to several weeks, against The Portable Monitor's will. The Portable Monitor is doing everything in its power to reduce these supply, delivery and production delays through group purchasing until the global situation is stabilized and returns to normal. Each customer is required to update their phone number and email address in case of change, to be informed when their package is shipped or to have their delivery address confirmed by our customer service before shipping, if needed.

 

SHIPPING FEES

Products will not be dispatched for delivery until after full payment, inclusive of any applicable shipping fees, has been received. Shipping fees will depend on the value of your order and the country to which the Product is being shipped. Any customs duties that may be imposed on the deliveries will be paid by you. If you do not agree to pay the delivery fee, you should not complete your order.

 

DELIVERY ADDRESS

Delivery will be made to the address specified in the purchase order. If you need to change the delivery address, please contact Customer Service at support@The Portable Monitor.com as soon as possible and we will do our best to redirect your order. However, we will not be liable for any loss you or any third party suffer as a result of our inability to execute your request to change the delivery address.

NO GUARANTEE ON DELIVERY DATES

All delivery and shipment dates stated are approximations only, not guarantees, and are subject to Product availability. The Portable Monitor is not responsible for any damages due to delays or failure to meet a stated delivery schedule. You will, however, be provided with a track and trace link once your order has shipped, which will provide an estimated delivery date and details of how and when to contact us to follow up on the status of your order. A signature on delivery may be required.

Delivery and execution

The delivery time indicated by The Portable Monitor is based on the circumstances applicable to The Portable Monitor at the time the contract is concluded.

If The Portable Monitor fails to deliver the goods on the date or within the period agreed with you, you must request The Portable Monitor to make the delivery within an additional period appropriate to the circumstances. If The Portable Monitor does not deliver the goods within this additional period, you are entitled to a refund (see point 15).

The delivery is made via our delivery partner.

When The Portable Monitor sends the goods to you, the risk of loss or damage to the goods passes to you once you (or a third party other than the carrier and designated by you) have taken physical possession of the goods. However, this risk passes to you upon delivery by the carrier when the carrier has been appointed by you to transport the goods and such option was not offered by The Portable Monitor, without prejudice to your rights against the carrier.

Force majeure:

- In the event that The Portable Monitor is unable to fulfill any of its obligations towards the Client due to force majeure, then this obligation is suspended during the force majeure situation.

- Force majeure includes all external circumstances beyond the control of The Portable Monitor that make it totally or partially impossible to fulfill our obligations. Such events include, among others, strikes, fires, disruptions of power sources, telecommunication networks or communication systems and/or the temporary unavailability of the online store, shortages of components, pandemics, wars, late delivery or non-delivery by suppliers or other third parties.

Countries open for delivery :

Asia

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Cocos Islands, India, Indonesia, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Macau SAR, Uzbekistan. A.S. of Macau, Russia, Sri Lanka, Tajikistan, Taiwan, British Indian Ocean Territory, Palestinian Territories, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen

Central America

Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curacao, Dominica, British Virgin Islands, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Jamaica, Turks and Caicos Islands, United States Minor Outlying Islands, Martinique, Montserrat, Dominican Republic, Nicaragua, Panama, St. Barts, St. Maarten, St. Martin (Dutch part), St. Pierre and Miquelon, St. Lucia, Trinidad and Tobago, Turks and Caicos Islands

China - Singapore - HK

Hong Kong SAR of China, China, Singapore

Europe

Belgium, Albania, Andorra, Armenia, Austria, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Gibraltar, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Isle of Man, Åland Islands, Faroe Islands, Ireland, Spain, Italy, Jersey, Kosovo, Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Northern Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine, United Kingdom

Korea - Japan - UAE

South Korea, United Arab Emirates, Japan

North America

Canada, Mexico, United States

Oceania

Australia, Cook Islands, Fiji, French Polynesia, Norfolk Island, New Caledonia, New Zealand, Papua New Guinea

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, French Guiana, Falkland Islands, Paraguay, Caribbean Netherlands, Peru, Suriname, Uruguay, Venezuela

NOT COVERED on delivery:

Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Congo-Brazzaville, Congo-Kinshasa, Ivory Coast, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, South Africa, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Israel, Kenya, Kiribati, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Morocco, Solomon Islands, Mauritania, Mozambique, Namibia, Nauru, Niger, Nigeria, Niue, Central African Republic, Rwanda, Saint Helena, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Uganda, Somalia, Sudan, South Sudan, Tanzania, Chad, French Southern Territories, East Timor, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Tuvalu, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe, Ascension Island